Hours of Operation
SOC Techline (MCK T-02)
Monday-Friday: 9 a.m. to 5 p.m.聽
Drop-ins welcome!
SubHub (MCK 301)
Monday-Thursday: 8 a.m. to 11 p.m.聽
Friday: 9 a.m. to 5 p.m.
Saturday: 10 a.m. to 5 p.m.
SOC's Technology Services Unit provides direct, technical support to SOC faculty, staff, and students. Staffed by eight full-time managers and IT specialists, along with several specialized tech support teams (compromised of over 60 part-time lab assistants), SOC's Technology Services Unit is the largest academic technology support team on campus.
We deploy our technology support staff throughout the school's facilities and can be found in the following locations:
The SOC Technology Services Unit provides the following services to the school:
If we can't fix your problem or provide the services you need, we'll do our best to make sure we refer you to the folks who can.
Generally speaking, the SOC Technology Unit's operating policies are geared toward meeting or exceeding one overarching goal: providing superb technology to as many users (students, faculty, staff) as possible. We are constantly evaluating and re-evaluating our specific operating policies, practices, and procedures to ensure we can meet or exceed that objective on a regular basis.
The following are examples of policies and procedures we have in place:
SOC Techline (MCK T-02)
Monday-Friday: 9 a.m. to 5 p.m.聽
Drop-ins welcome!
SubHub (MCK 301)
Monday-Thursday: 8 a.m. to 11 p.m.聽
Friday: 9 a.m. to 5 p.m.
Saturday: 10 a.m. to 5 p.m.
Contact SOC tech services at soctechline@american.edu or 202-885-3570.聽